Service Purchase terms and cancellation condition.

Service Purchase Terms & Conditions

✔️ Services are confirmed upon full or partial payment as agreed

✔️ Estimated timelines are provided before production begins

✔️ Customized prosthetic work starts only after final case approval

✔️ Each prosthesis is individually crafted based on the client’s measurements and requirements

Cancellation Policy

✔️ Cancellations before production begins may qualify for a partial or full refund depending on the case stage

✔️ Once manufacturing or customized work has started, cancellation fees may apply

✔️ Completed customized services and finished prosthetic products are non-refundable

At DIMA Prosthetics, our goal is to maintain professionalism, mutual trust, and clear communication — ensuring every client receives dedicated support and transparent service from consultation to delivery.